Billing Information
The billing page provides information on your current subscription, payment method, invoices, and account history. It enables you to change your subscription to a different product and update payment methods.
Subscription
The subscription section displays information about your current subscription. The name and price of the product are displayed along with usage information for the current subscription period. These usage information may include number of users, number of deployments, or consumed deployment hours. If your subscription includes any overage charges for excess usage, those are shown as well. Below the page displays the next billing date for your subscription along with an estimated cost based on your current usage. If you have incurred overage charges, those are included in the estimate cost.
Change Subscription
Clicking the Change Subscription button will open a dialog listing all of the available subscription products alongside a description of each one. Selecting a new product and clicking Change Subscription will update your subscription according to the standard terms.
If you are upgrading to a higher level subscription, the upgrade will be made immeidaltey, and you will be charged a pro-rated upgrade charge the next billing cycle. This allows you to immediately enjoy the benefits of the new product, such as increased user limit and additional deployments.
If you are downgrading to a lower level subscription, the downgrade takes place at the end of the current billing cycle. You can continue to enjoy the benefits of the current subscription until the end of the billing cycle.
Payment Method
The Payment Method section provides information on the Credit Card that is being used to pay for the subscription. If the credit care is nearing expiration, there will be a warning indicator letting you know so that you can update the payment method.
Update Payment Method
Clicking the Update Payment Method button will open a dialog where you can provide updated payment information. Fill in the required fields along with the new credit card number, expiration date, and CVC, then click Update Payment Method. If the information is valid, the billing info will be updated and will be used to pay your next renewal.
Account History
The Account History view shows a list of all billing and subscription related events that have occurred. In here, you will find the events for subscription changes, payment method updated, invoice creation, and successful and unsuccessful payments.
Invoices
The Invoices section lists the 50 most recent invoices for your tenant. Clicking on an Invoice will open the invoice view. This view contains all the details of the invoice, including the dates, total amount, payment status, and the individual line items that are included in the Invoice. You can download a PDF copy of the invoice by clicking the Download Invoice button.
Manually Paying Invoices
If you have an unpaid invoice, you can ask the system to retry payment by opening the invoice view and clicking the Pay Now button. The system will attempt to pay the invoice using the Payment Method attached to the Tenant.